Entrepreneurship & Business Skills
Sales and Customer Handling
Improve sales and customer conversion
S
Skill Sakhi InstructorCourse instructor
About this course
Learn buyer psychology, lead qualification, need discovery, sales pitching, objection handling, negotiation, closing, follow-up and customer retention.
Course curriculum · 10 modules · 44 lessons · 20 hours
Sales Fundamentals 5 lessons
Introduction to Sales
Understanding the Scope of Sales
Key Terms and Core Concepts
Tools, Materials and Setup
Career, Business and Practical Applications
Buyer Journey & Customer Psychology 5 lessons
Introduction to Buyer Journey & Customer Psychology
Understanding the Target Audience
Strategy and Planning
Execution Workflow and Communication
Metrics, Optimization and Best Practices
Lead Qualification 5 lessons
Introduction to Lead Qualification
Understanding the Target Audience
Strategy and Planning
Execution Workflow and Communication
Metrics, Optimization and Best Practices
Need Discovery & Questioning 5 lessons
Introduction to Need Discovery & Questioning
Key Concepts and Terminology
Tools, Materials and Preparation
Step-by-Step Practical Workflow
Best Practices, Common Mistakes and Troubleshooting
Sales Pitch & Presentation 0 lessons
Lessons coming soon.
Objection Handling 5 lessons
Introduction to Objection Handling
Key Concepts and Terminology
Tools, Materials and Preparation
Step-by-Step Practical Workflow
Best Practices, Common Mistakes and Troubleshooting
Negotiation & Closing 5 lessons
Step-by-Step Practical Workflow
Best Practices, Common Mistakes and Troubleshooting
Introduction to Negotiation & Closing
Key Concepts and Terminology
Tools, Materials and Preparation
Follow-Up & CRM Notes 5 lessons
Introduction to Follow-Up & CRM Notes
Key Concepts and Terminology
Tools, Materials and Preparation
Step-by-Step Practical Workflow
Best Practices, Common Mistakes and Troubleshooting
Customer Retention 5 lessons
Introduction to Customer Retention
Understanding the Target Audience
Strategy and Planning
Execution Workflow and Communication
Metrics, Optimization and Best Practices
Final Sales Role Play 4 lessons
Planning the Final Sales Role Play
Practical Execution
Quality Checklist and Self-Review
Presentation, Feedback and Assessment
Your instructor
S
Skill Sakhi Instructor
Mentor at Skill Sakhi — practical, career-focused teaching.
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Frequently asked questions
Are the classes live or recorded?
Courses include on-demand recorded lessons you can access anytime, along with live sessions and mentor support where applicable.
Will I get a certificate?
Yes — you receive a verifiable certificate of completion you can share on LinkedIn and your resume.
How long do I have access?
You get lifetime access to all course content, including any future updates added by the instructor.
Can I get a refund?
Please see our refund policy on the terms page, or contact support about your enrollment.