Finance & Career Skills
Telecalling and Customer Support
Build telecalling and support skills
S
Skill Sakhi InstructorCourse instructor
About this course
Learn professional call opening, voice control, need discovery, product explanation, objections, follow-up, CRM notes, escalation and call closure.
Course curriculum · 10 modules · 50 lessons · 15 hours
Telecalling Fundamentals 5 lessons
Introduction to Telecalling
Understanding the Scope of Telecalling
Key Terms and Core Concepts
Tools, Materials and Setup
Career, Business and Practical Applications
Professional Voice & Call Opening 5 lessons
Introduction to Professional Voice & Call Opening
Key Concepts and Terminology
Tools, Materials and Preparation
Step-by-Step Practical Workflow
Best Practices, Common Mistakes and Troubleshooting
Need Discovery Questions 5 lessons
Introduction to Need Discovery Questions
Key Concepts and Terminology
Tools, Materials and Preparation
Step-by-Step Practical Workflow
Best Practices, Common Mistakes and Troubleshooting
Product Explanation & Call Flow 5 lessons
Introduction to Product Explanation & Call Flow
Key Concepts and Terminology
Tools, Materials and Preparation
Step-by-Step Practical Workflow
Best Practices, Common Mistakes and Troubleshooting
Objection Handling 5 lessons
Introduction to Objection Handling
Key Concepts and Terminology
Tools, Materials and Preparation
Step-by-Step Practical Workflow
Best Practices, Common Mistakes and Troubleshooting
Lead Follow-Up 5 lessons
Introduction to Lead Follow-Up
Understanding the Target Audience
Strategy and Planning
Execution Workflow and Communication
Metrics, Optimization and Best Practices
CRM Notes & Call Records 5 lessons
Introduction to CRM Notes & Call Records
Key Concepts and Terminology
Tools, Materials and Preparation
Step-by-Step Practical Workflow
Best Practices, Common Mistakes and Troubleshooting
Customer Support & Escalation 5 lessons
Introduction to Customer Support & Escalation
Understanding the Target Audience
Strategy and Planning
Execution Workflow and Communication
Metrics, Optimization and Best Practices
Call Closure & Retention 5 lessons
Introduction to Call Closure & Retention
Understanding the Target Audience
Strategy and Planning
Execution Workflow and Communication
Metrics, Optimization and Best Practices
Final Role Play Assessment 5 lessons
Project Brief: Final Role Play Assessment
Planning the Final Role Play Assessment
Practical Execution
Quality Checklist and Self-Review
Presentation, Feedback and Assessment
Your instructor
S
Skill Sakhi Instructor
Mentor at Skill Sakhi — practical, career-focused teaching.
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Frequently asked questions
Are the classes live or recorded?
Courses include on-demand recorded lessons you can access anytime, along with live sessions and mentor support where applicable.
Will I get a certificate?
Yes — you receive a verifiable certificate of completion you can share on LinkedIn and your resume.
How long do I have access?
You get lifetime access to all course content, including any future updates added by the instructor.
Can I get a refund?
Please see our refund policy on the terms page, or contact support about your enrollment.